Refund policy

ALL SALES ARE FINAL. We do not accept refunds unless product was damaged during arrival. ( Photo proof is required for damaged goods. ) Please be sure to double check your address before purchasing. We are not responsible for lost packages due to incorrect address. Once product has been sent for delivery we are not responsible for lost or stolen packages.

If your package is lost, please file a claim with USPS here - https://www.usps.com/help/claims.htm 

Our address is - Crafted by Jade PO BOX 7415 Philadelphia PA 19101, you will need this to file a claim.

No Refunds will be given if order is still “In transit” to its destination.

The shipping carrier we use is USPS. To receive updates on where buyer order is, or when it will arrive, buyer must contact USPS and provide the carrier with their tracking number. We will not do that on behalf of the customer. Once product ships, all questions on shipping information should be directed to USPS customer service.

International shipping takes about 7-30 business days to arrive.

International orders are responsible for paying their own customs fee. If customer decides not to pay their Country’s customs fee no refund will be provided.

DISCLAIMER - All products listed on our site are intended for informational purposes only. Customers use at own risk. Crafted by Jade LLC is not liable for any adverse effects from using our products.This product is not meant to replace medical treatment or intended to diagnose, treat or prevent any type of disease. Refunds or exchanges are not permitted.